Internet Privacy Statement

BeThere Privacy Statement


TriWest Healthcare Alliance Corp. (“TriWest”) is committed to protecting your privacy. This Internet Privacy Statement (“Statement”) informs you about how TriWest strives to employ practices that ensure personal information collected when you visit our websites is used conscientiously and appropriately, how we use your information, and the choices you have regarding its use, review and correction.

By using this website, you consent to the collection and use of the information you voluntarily provide to us as outlined in this Privacy Statement.

We may change this Privacy Statement from time to time and without notice. If we change our Privacy Statement, we will publish the revised Privacy Statement on this page.

Information TriWest Gathers & Shares

TriWest may collect personally identifiable information from you when you voluntarily submit such information. Personal identifiable information means data unique to you, such as your name, address, email address, social security number, date of birth and telephone number.

At times, TriWest may request personal information from you through our websites so that we can deliver requested information or materials to you, respond to your questions, or deliver a service. TriWest may disclose your personal information to our agents, third-party service providers, affiliates and subsidiaries so that they can perform certain functions for us in order to deliver these services for you. These parties are contractually restricted from using or disclosing your information except as necessary to perform services on our behalf or to comply with legal requirements.

TriWest may disclose information about you (i) if TriWest is required to do so by law or a legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

TriWest has business partners who help develop or service our websites. They may track and keep certain visitor information with the use of cookies, such as where you visit, information about your browser, your Internet protocol address, its capabilities, operating system, access date and time and identifying link.

TriWest websites may also contain electronic images known as Web beacons that allow us to count the number of users who have visited those pages. We may include Web beacons in promotional email messages or newsletters in order to determine whether messages have been opened and acted upon. Any information that these cookies and web beacons may collect information is anonymous and not personally identifiable.

How to Manage Your Personal Information
You can update your personal information available on TriWest’s websites directly but please understand that any updates or changes you make will not alter your personal information located in areas other than TriWest’s websites. TriWest may take steps to verify your identity before providing you access to your personal information.

Links to Other Websites

TriWest may provide links to third-party websites that offer additional information and services. Inclusion of these links does not imply an endorsement by TriWest. TriWest does not have any control over third parties’ use of information, nor is TriWest responsible for how information is collected, secured, used and disclosed by third parties. Please read the privacy policy statements on these websites so that you can learn how third parties may use your information.

Children’s Privacy

TriWest’s websites are not directed to children under the age of 13 and TriWest does not knowingly collect personal information from children under the age of 13 on the site.


TriWest may use email to communicate with you from time to time. TriWest strongly suggests that you do not include any confidential information should you contact us via email. Please use TriWest’s secure webmail for such inquiries. The nature of the Internet prevents TriWest from guaranteeing the confidentiality of information we receive through websites or via e-mail. TriWest may need to share your correspondence with the service providers, employees or agents most capable of addressing your inquiries.

By providing an email address, you are consenting to publications being sent to your email address. You may opt out of receiving publications via email by changing your communication preferences as specified on each email communication.

Privacy Act Statement

Information contained in this system with respect to TriWest Healthcare Alliance Corp. is subject to The Privacy Act of 1974 (5 U.S.C. §552, as amended) (the “Privacy Act”).  TriWest’s websites collect personally identifiable information from beneficiaries for secure Web portal registration purposes pursuant to The Privacy Act of 1974, 10 U.S.C. §§1074-1086, 32 C.F.R. 119.17 and E.O. 9397 (as amended).  In addition to those disclosures generally permitted under §552(a) and (b) of The Privacy Act, this information may specifically be used to verify beneficiary eligibility, provide contracted benefits, authenticate identity, and register new DoD military personnel and their dependents for the purpose of obtaining medical benefits or other benefits for which they qualify. Providing personally identifiable information at TriWest’s websites is voluntary; however, failure to furnish will result in a lack of access to the secure Web portal and website generally.

Contact Information

If you have any questions or comments about this Privacy Statement, please contact TriWest’s Director of Internal Audit and Corporate Compliance Department at by writing to TriWest Healthcare Alliance, Attn: HIPAA Privacy Official, 15810 North 28th Avenue, Phoenix, AZ 85053, or by emailing or by visiting