Department of Defense (DoD) BeThere Peer Support Call and Outreach Center FAQs

No. You can continue to call the DoD BeThere Peer Support Call and Outreach Center as often or as many times as you like. The call and chat center’s peer specialists serve you in an everyday support role. No issue is too small.

What is the DoD BeThere Peer Support Call and Outreach Center?

The Department of Defense BeThere Peer Support Call and Outreach Center provides peer support
and resources for the everyday challenges that affect you when you’re a Service member or a
military family member. The call center supplements command support when you may need more
one-on-one time and resources.

Who is eligible to use the DoD BeThere Peer Support Call and Outreach Center?

You are eligible to use the call center if you are an Active Duty, National Guard, Reserves or a family member.

Who answers the phone at the DoD BeThere Peer Support Call and Outreach Center?

Veterans and military spouses serve as peer specialists and answer your calls. Once you identify
your Service branch, you may choose to speak with a Veteran or military spouse, and select a male
or female peer specialist. Everyone has different comfort zones when talking about challenges, and
the call center gives you every opportunity to find yours.

Why should I call the DoD BeThere Peer Support Call and Outreach Center?

Asking for help is a sign of strength. The deployments, reintegration and relocations that are
part of military life require coping skills, various resources and planning to navigate. The center’s
peer specialists walked where you are walking, so you’ll be talking with someone who already
understands where you are coming from in the military community. Calling the center is a quick
and convenient way to find resources and receive support when you are located far from family
and friends.

Do I need an appointment?

No appointments are necessary — just pick up the phone and call or text (or connect via online chat).

What topics can I call about?

You can call about any topic — there’s no challenge too big or too small. The topics callers most
frequently discuss include: relationships, marriage, stress, family, parenting, financial, posttraumatic
stress disorder, depression, anxiety, anger, sleep, command climate issues and health
care. However, there are many other topics to call about, so please don’t hesitate to reach out.

Is there a limit to the number of times I can call?

No. You can continue to call the DoD BeThere Peer Support Call and Outreach Center as often or as
many times as you like. The center’s peer specialists serve you in an everyday support role. No issue
is too small.

What happens after the call?

Your peer specialist will follow up with you, for as long as you wish, to make sure everything worked
out to your satisfaction. Your peer specialist will also help you make a new plan for resolution, if
necessary, until the issue is resolved.

Are calls really confidential?

Yes, all calls are confidential. This means there are no print or electronic medical, personnel or
command records of calls. The call stays between you and your peer specialist. However, if a caller
indicates that they pose a threat to themselves or others, the peer specialist has a duty to warn the
appropriate first respondent immediately.

Can I call in anonymously?

Yes, you may call in without sharing your name. Your peer specialist would prefer to know your
name, but you aren’t required to share your name.

From where and when is the call center available?

The call center is available to you from anywhere in the world, 24 hours a day, seven days a week
and all 365 days each year.

Is this a crisis line?

No. The DoD BeThere Peer Support Call and Outreach Center is not a crisis line. If you or someone
you know is seeking urgent assistance, please contact the Military Crisis Line at 800-273-8255.

How can I contact the center?

You can speak with your peer specialist by:

Calling: 844-357-PEER (7337)
Texting: 480-360-6188
Chatting online: https://www.BeTherePeerSupport.org